Usability test not required ! Users-what are those?

I have recently acquired a broadband connection from Sify who seem to have strange way of obfuscating information. One would think a provider would provide information about connection available anywhere when online by using suitable authentication mechanism.

Notice the two of the simplest things

1. I needed to get the printout of the renewal information so that I could use it for future. Hell the “account information” and related renewal is so obfuscated you would be hard pressed to find the reason.

Broadband renewal

2. What about the speed test – looks like additional feature being sold to us. Unforunately it requires the JRE which does not mean a thing to the end user😦.  Good luck trying search and downloading umpteen things before it works.
Broadband test

Usability test not required ! Users-what are those?

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