I have recently acquired a broadband connection from Sify who seem to have strange way of obfuscating information. One would think a provider would provide information about connection available anywhere when online by using suitable authentication mechanism.
Notice the two of the simplest things
1. I needed to get the printout of the renewal information so that I could use it for future. Hell the “account information” and related renewal is so obfuscated you would be hard pressed to find the reason.
2. What about the speed test – looks like additional feature being sold to us. Unforunately it requires the JRE which does not mean a thing to the end user 
. Good luck trying search and downloading umpteen things before it works.
Filed under: Service Experience , Computers, Testing, User experience
